1. Introduction

Monodraught Ltd must gather, store and use “personal data” as defined by the European Union Regulation (EU) 2016/679 in order to market our products and services to you. The collection and processing of personal data is subject to restrictions aimed at protecting the privacy of individuals.

Monodraught Ltd is registered with the Information Commissioner Office (ICO) and we adhere to good practice in our data protection policy, including adherence to the General Data Protection Regulations (GDPR).

This privacy statement will describe the reasons why personal data is needed, how it will be used, who will be able to access the information and when it will be deleted from our records. It also explains your rights to access your data under data protection laws or seek to have it rectified or deleted. We will at all times comply with the provisions of the European Union General Data Protection Regulations (GDPR).

2. Personal data which we hold about you

We request very little identifying information from you and only for specific set of purposes.

The personal data we hold on you is:

• Full name
• Company name
• Email address
• Job role
• Company address, including postcode
• Company telephone and mobile number
• IP address
• Email marketing preferences

Your personal data is held:

• For registration to certain areas of the Website;
• To allow us to consider your comments, queries and suggestions and respond if necessary;
• To allow us to respond to your enquiries for further information;
• To distribute requested materials
• For the performance of a contract [or to make preliminary arrangements for the creation of a contract]
• To provide warranty and/or maintenance services

Sometimes, we may ask questions where you are not personally identifiable from your response although we may post responses on the Website. These instances will be highlighted to you but in all other instances, you should assume that we track any information you provide on a personally identifiable basis.

3. Purposes of processing

We will process your personal data for the purposes of:

• Sending you marketing information or;
• performing our obligations and exercising our rights under your contract.

We will only process your personal data where one of the following apply:

• you have provided your consent for us to do so;
• processing is necessary for the performance of a contract [or to make preliminary arrangements for the creation of a contract];
• there is a legal obligation to do so; or
• processing is necessary for the purposes of legitimate interest pursued by Monodraught Ltd or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

4. Third parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

5. Transfers of your personal data outside the EU

Monodraught Ltd, from time to time, may transfer your personal data outside as follows:

• Your personal data will be stored on a CRM cloud system, which is headquartered in USA.

6. Retention of your personal data

We will retain your personal data only so long as we reasonably require in light of the purposes for which we are holding it and all relevant legal, commercial and operational considerations.

If you choose to unsubscribe from receiving marketing emails from us your email address will be held on our email suppression list in order to prevent us from contacting you again via email. This is held under the Legal Obligation basis in order for us to comply with GDPR law.

7. Subject Access Rights

You have a right (referred to as the data subject access request, “DSAR”) to access the personal data that we hold about you. If you would like to exercise that right, you must submit a request to info@ monodraught.com specifying the information that you want is to provide you.

We are obliged to respond to any such request within one month of receiving it (subject to limited exceptions).

We will inform you via email following receipt of your request and, if necessary, seek additional information from you about your request.

8. Accuracy of information and corrections

You have a right (referred to as the right to rectification) to have your personal data rectified if it is inaccurate or incomplete. If you become aware that any of the data we hold about you is inaccurate, you can submit a request to [email protected]

Please do this as soon as practical. We are obliged to comply with requests within one month. This may be extended to 3 months where a rectification request is complex.

9. Storage of data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal data will be stored in password protected software as a service CRM, marketing platform, password protected documents within electronic folders or locked filing cabinets, which are only accessible to members of the customer service and marketing team. We do not hold any sensitive personal data.

10. Deletion/Unsubscribe

You have a right (referred to as the right to erasure) to request deletion or removal of your personal data where there is not compelling reason for its continued process. In these instances your data will be removed within one month apart from where we hold your email address on our mailing list, where your email address will then be held on email suppression list, which we must hold for legal reasons. You will be notified if any of your data must continue to be held for any legal reasons.

If you would like to exercise this right, you can:

• Unsubscribe at the end of any marketing email you receive, if you want to unsubscribe. An unsubscribe link is included in every Monodraught mail shot email by law.
• Submit a request to [email protected]. We will then consider this request in accordance with obligations under data protection laws.

11. Restricting use of your personal data

You have a right (referred to as the right to restrict processing) to block or suppress the processing of personal data in certain circumstances.

If you contest the accuracy of the personal data, processing may be restricted until the accuracy of the personal data has been verified. This also applies where you contest that the processing is unlawful.

If you would like to exercise this right, you must submit a written request to [email protected], specifying the information that you wish us to impose a processing restriction on.

Information about cookies

A cookie is a small text file, which is placed on your computer or other device. It makes it possible for us to recognize your computer and gather information about which pages and functions are visited with your computer. Cookies contain only anonymous information.

Cookies are used by most websites and are in many cases essential for the website to work properly.

Cookies on this website

We use cookies on this website for various purposes related to functionality, web analysis and marketing. We use cookies primarily to gather statistics about the users’ visits. The information gathered is used to improve the user experience on our website.

No to Cookies

If you wish to decline the use of cookies now or in the future, you can change the permission in your browser settings. You can block the use of cookies from any website by adding the domain under settings in your browser.

Read more about how you control cookies in your browser on http://www.aboutcookies.org/

What happens if I say no to cookies?

If you choose to decline cookies in your browser, your device will not be tracked when you browse the internet. However, please note that by declining cookies you may prevent some webpages from displaying correctly.

Why inform about cookies?

Under The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (pdf) http://www.legislation.gov.uk/uksi/2011/1208/pdfs/uksi_20111208_en.pdf, we are required to inform users of the presence of cookies on our site.

Information about our website

By choosing to use this website, you have requested Monodraught Ltd to send information to your computer or mobile device. You authorize Monodraught Ltd to transmit such information in a format and with features, Monodraught Ltd deems appropriate. Information transmitted by Monodraught Ltd may include files, which will be stored on your computer of mobile device, including text files such as cookies.

When entering or browsing this site or otherwise using the material contained herein, including down-loading of software, you should take necessary precautions to ensure that whatever you choose to use is free of viruses and may not otherwise interfere with or damage the operations of your computer systems, including that down-loaded software is compatible with your software. The material is the property of Monodraught Ltd or others. Reproduction or use of all or part of the material in any form is prohibited other than for personal non-commercial use. No licence is granted to reproduce or use the material for other purposes than normal web-browsing.

Text, photographs, films, drawings, graphics, sounds, data, etc. may be subject to copyright and are either the property of or used under license by Monodraught Ltd. Trademarks and service marks, including logos, slogans, etc. are registered or unregistered marks used under license by Monodraught Ltd. Products shown and production methods described may be subject to other intellectual property rights, including patents and patent applications, used under license by Monodraught Ltd.

No license is given to use any of these intellectual property rights, and you are advised that Monodraught Ltd carefully watches and instantly prosecutes any infringement of this, including by way of criminal prosecution.

Material given through this site

Monodraught Ltd collects non-personal information about the visitors of this site with the purpose of updating and improving the site to give you the best experience and most relevant material visiting this site. Personal information is only collected when voluntarily submitted by visitors. Such information includes your name, address, telephone, facsimile numbers and your e-mail address. This information will be used only for the purpose they were submitted unless you have expressly agreed otherwise. Personal as well as non-personal information collected by Monodraught Ltd is considered confidential and will not be sold, leased or otherwise shared with third parties. Any material received by Monodraught Ltd through this site is considered non-confidential and non-proprietary. Monodraught Ltd will reproduce, use, amend and assign any such material without limitations, including ideas for products or production methods and know-how contained in such material. Monodraught Ltd uses information you provide to respond to requests that you make to us. We may also use the information to contact you, including providing you with information, updates or offers from Monodraught Ltd.  Monodraught Ltd may share personal information with third parties to run this site, to obtain legal advice and as required by law.

Links to other sites

When using a link provided in this site to access another site, you are leaving this site. The site that you will enter is independent from this site and its contents are outside the control of Monodraught Ltd. By providing the link in this site, no warranty or representation is given concerning the material in the site that you will enter. Monodraught Ltd expressly disclaims any liability for direct or indirect losses resulting from entering or browsing such site or using the material contained therein, irrespective of the reason for such loss, and irrespective of whether Monodraught Ltd has or ought to have foreseen such loss, including the risk of such loss, by not removing the link from this site or otherwise.

Links to this site

When a link to access this site is provided in another site, Monodraught Ltd has, unless expressly stated, not authorised or endorsed neither the link nor the material contained in such other site, and Monodraught Ltd is not associated with or connected to the owner of such other site.

Andrew McCubbin

Managing Director of MONODRAUGHT LTD

1. DEFINITIONS:

In these Terms and Conditions of Trading: ‘Monodraught’ means Monodraught Ltd, registered office is at Halifax House, Cressex Business Park, High Wycombe, Buckinghamshire HP12 3SE, (Company No. 01163485). ‘Buyer’ means the person or firm who acquires the Goods under the Contract. ‘Conditions’ means these Terms and Conditions of Trading. ‘Contract’ means the contract between Monodraught and the Buyer for the supply of Goods. ‘Goods’ means any Goods sold by Monodraught to the Buyer and unless separately referred to, “Goods” includes any related or connected services associated with the supply, including any installation, design, fabrication or construction undertaken by Monodraught or its agents. “Order” means the Buyer’s order for the supply of Goods as set out in the Buyer’s purchase order form or written acceptance of Monodraught’s quotation as the case may be.

2. CONTRACT:

The Buyer’s order constitutes an offer by the Buyer to purchase Goods from Monodraught in accordance with these Conditions. All Orders are accepted by Monodraught subject to the Goods being available. The Order shall only be deemed to be accepted when Monodraught issues a written acknowledgement of the Order at which point a Contract shall come into existence. These Conditions apply to the Contract to the exclusion of any other terms and conditions that the Buyer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Goods shall be supplied in accordance with Monodraught’s acknowledgement of order and cannot be cancelled, deferred or altered and shall not be subject to reduction or variation except by mutual agreement confirmed in writing by both parties and subject to agreement as to related costs.

3. PRICES:

All prices quoted by Monodraught are valid for a period of six months from the date of a quotation or from the date of issue of price lists unless otherwise expressly stated in the quotation or price list. All prices quoted for installation are for works carried out during normal working hours. All prices are subject to Valued Added Tax at the current rate at the time of delivery. All prices quoted are net trade prices and shall not be subject to retention or net discount, unless specifically stated in a quotation or acknowledgement of order. Carriage prices shown in quotations are net prices and are not subject to any discount.

The Buyer will not be entitled to return Goods to Monodraught unless Monodraught gives its prior written consent. Monodraught’s consent shall always be subject to (i) the Goods being returned within 90 days of delivery (ii) the returned Goods being of first class quality and in immediate re-sellable condition in unbroken packaging, (iii) that the Buyer pays the costs of returning the Goods to Monodraught, and (iv) that the Buyer pays a restocking charge amounting to 20% of the purchase price for the returned Goods. Non-standard or bespoke Goods will be charged at full price. This provision does not affect the Warranty of Quality at clause 8.

4. DELIVERY:

Monodraught will use its reasonable endeavours to make deliveries of Goods on the date/s agreed but time of delivery shall not be of the essence and Monodraught shall not be liable

for any delay in delivery for events of Force Majeure or matters which are the responsibility of the Buyer and shall not otherwise be liable for delay unless otherwise agreed in writing before delivery.

5. RISK AND INSURANCE:

Risk in the Goods shall pass to the Buyer from the point of delivery to the Buyer’s address or other agreed place of delivery or on collection by the Buyer as appropriate, notwithstanding that property in the Goods may be retained by Monodraught in accordance with Clause 7. The Buyer shall be responsible for effecting its own insurance as appropriate from the date of delivery. Once the Goods have been delivered or installed the Buyer shall be responsible to fully protect them and keep them safe.

6. PAYMENT:

Subject to the Buyer having an approved credit limit, payment of any invoice shall become due on the date of Monodraught’s invoice. The final date for payment shall be 30 days after the relevant invoice becomes due. Amounts unpaid beyond the final date for payment are payable with interest calculated at the rate of 8% over the base rate of the Bank of England applicable at the final date for payment until payment is received in full.

Within 5 days of an invoice becoming due, the Buyer shall notify Monodraught of the sum that the Buyer considers to be due at the payment due date and the basis on which that sum is calculated (‘payment notice’). Not less than 7 days before the final date for payment, the Buyer may give notice if it intends to pay less than the notified sum, specifying the sum considered to be due and the basis on which that sum is calculated (‘pay less notice’). Unless the Buyer gives a pay less notice then it shall pay the sum in the payment notice (or in the absence of a payment notice then the sum in Monodraught’s invoice) on or before the final date for payment of the invoice. Where part delivery or part service work is carried out, a payment on account will be payable based on Monodraught’s invoice for the relevant amount.

The Buyer shall not be entitled to apply any set off against any sums owing to Monodraught under the Contract any other sums owing to Monodraught. If the Buyer fails to make any payment by the final date for payment then without prejudice to any other rights Monodraught reserves the right to; suspend some or all obligations under the Contract, or terminate the Contract, or take down and retrieve any Goods previously installed.

Any payments made by cheque will be subject to a 1% surcharge.

7. RETENTION OF TITLE:

Title in the Goods shall remain with Monodraught until full payment for the Goods has been received.  Until such time, the Buyer shall keep the Goods free from any charge, lien or other encumbrance whatsoever and identifiable as the property of Monodraught. Until payment in full for the Goods has been received, Monodraught may at any time require the Goods to be returned to it and if such requirement is not forthwith complied with, it may retake possession of the Goods and for such purposes is irrevocably authorised to enter upon any premises (whether or not occupied by the Buyer) and retrieve the Goods.

8. WARRANTY OF QUALITY:

Monodraught warrants that from the date of shipment of the Goods that the Goods shall, conform with the specification set out in Monodraught’s quotation or acknowledgement of order or if there is no such specification, the Goods will comply with reasonable standards of quality and will otherwise be reasonably free from material defects in design, materials and workmanship when under normal use. This warranty shall apply for; 10 years for natural ventilation & natural day lighting products, 5 years for natural cooling products. 3 years for iNVent control panels and associated controls components. The solar driven, mechanical and electrical components of such Goods shall have a warranty period of 1 year. All warranty periods are subject to a maintenance programme being carried out in accordance with Monodraught instructions. Whilst all product information is given in good faith the use or application of the Goods is outside the control of Monodraught and accordingly Monodraught gives no warranty as to the fitness of the Goods for any particular purpose and any implied warranty or condition (statutory or otherwise) is excluded insofar as such exclusion is permitted by law, including in regard to the suitability of the Goods for the structure where the Goods are to be installed. It shall be the responsibility of the Buyer to obtain its own professional guidance on such matters.

The Buyer shall make no claim against Monodraught in relation to defects in the Goods (or shortages in delivery) unless the Buyer has notified Monodraught in writing of the same within 48 hours of delivery. The Buyer must notify Monodraught directly about any such claim (including packaging) relating to carriage.

In the event of a claim, Monodraught must be given a reasonable opportunity of examining the Goods. If asked to do so the Buyer shall return the Goods to Monodraught at the Buyer’s cost. Monodraught at its option, may repair or replace defective Goods, or refund the price of the relevant Goods.

Monodraught shall be under no liability in respect of defects arising from; the acts or omissions of persons other than Monodraught or its authorised personnel or agents, including but not limited to damage in transit, repairs, modifications or additions made to the Goods by the end-user or any other third party; failure to perform appropriate maintenance; continued use of  the Goods after they exhibit signs of any defect or malfunction; carelessness, mishandling, wear and tear, vandalism or unforeseen events; use of the Goods contrary to Monodraught’s recommendations; any failure or defect in related products or systems which the Goods have been integrated with, operate with or are dependent on; defects in materials or workmanship which are the result of installation by persons other than Monodraught.

Monodraught shall be under no liability for variations in predicted performance as compared

to performance under actual weather, temperature & daylight levels. Monodraught provides calculations and building simulations based on simulated weather files in accordance with industry standards.

Monodraught shall not be liable for any loss in any form arising from or related to snow or water ingress into or through the Goods, unless such liability has been accepted by Monodraught in writing.

Nothing in these Conditions shall limit or exclude Monodraught’s liability for, death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of relevant statutory provisions, subject to which Monodraught shall under no circumstances whatever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and its total liability to the Buyer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the Goods and after taking into account what is fair and reasonable allowing for the relative contributions to any loss suffered by the Buyer of Monodraught and other parties who have entered into any arrangements (contractual or otherwise) with the Buyer in connection with the Goods or related project or works.

Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

Monodraught will at its sole discretion undertake for the Buyer or any end user of the Goods, the repair or replacement of the relevant Goods at its own cost and so that the Goods conform to the Contract. If however in Monodraught’s reasonable opinion, the end-user is unable to establish a failure on Monodraught to comply with the Contract then the Buyer shall be responsible for all costs and expenses incurred by Monodraught in investigating any alleged breach.

9. FORCE MAJEURE:

Notwithstanding any agreement to the contrary, any delivery may be totally or partially suspended by Monodraught as a result in delay in manufacture, supply or delivery arising from acts of God, unforeseeable circumstances, acts of Government or local authority, war, revolution, fires, ice, strikes, industrial disputes, inability to obtain necessary and proper materials, facilities, transportation or labour or any other cause beyond Monodraught’s control. Any Goods, the delivery of which has not been totally or partially suspended shall be accepted by the Buyer as soon as it is reasonably practicable after the reason for delay has abated.

10. TERMINATION:

Either party may terminate the Contract with immediate effect by giving written notice to the other party if; the other party commits a material breach of its obligations under the Contract and fails to remedy that breach within 14 days after receipt of the written notice; or the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or; a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up or bankruptcy of the other party; an application is made to court, or an order is made, for the appointment of an administrator; or a receiver is appointed over the assets of the other party; or any event occurs, or proceeding is taken, with respect to the other party that has an effect equivalent or similar to any of the aforementioned events.

In the event of any termination of a Contract by the Buyer prior to any goods or services being provided, the buyer shall pay a cancellation charge amounting to 15% of the purchase price of the Contract.

On termination of the Contract for any reason; the Buyer shall immediately pay all of Monodraught’s outstanding unpaid invoices and interest and shall return all of the Goods which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.

The accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract, which existed at or before the date of termination or expiry; and clauses which expressly or by implication have effect after termination shall continue in full force and effect.

11. LAW:

The Contract shall be subject to English law and the English Courts. A person who is not a party to the Contract shall not have any rights under or in connection with it. Either party may refer a dispute arising under the Contract to adjudication at any time under Part I of the Scheme for Construction Contracts (England and Wales) Regulations, which Part shall take effect as if it was incorporated into this clause.

Monodraught Limited

1st January 2021

These Terms and Conditions supersede all previous Terms and Conditions.

It is a fundamental principle of our company that all people are valued equally, regardless of their gender, age, disability, race, ethnic origin, religion or sexual orientation, or any other protected characteristic as specified in the Equalities Act 2010.

We are therefore, committed to promote equal opportunities by:

• Ensuring that all our internal services are equally accessible and relevant to the needs of different user groups

AND

• The use of appropriate recruitment and employment practices and by maintaining procedures to ensure there are equal opportunities

We will use our influence to promote understanding and harmony between people.

We will work with other agencies and organisations in seeking to eliminate discrimination (direct, indirect or associative), harassment and attacks on any group or individual, including third party harassment.

We will monitor the effectiveness of what we do in these areas and continuously seek to improve our performance.

Andrew McCubbin

Managing Director of MONODRAUGHT LTD

February 2020

1. ABOUT MONODRAUGHT

This is Monodraught’s first statement on anti-slavery and human trafficking following the introduction of the UK Modern Slavery Act 2015. Monodraught has been an acting participant of the UN Global Compact since 2016.

Monodraught Ltd is based in the UK but supplies its products worldwide. Monodraught is the leading supplier of Natural Ventilation products also specialising in Natural Daylight and Natural Cooling systems.

2. OUR ETHICS:

Monodraught endeavours to ensure that slavery and human trafficking is not taking place within our employed workforce or any of our supply chain. Although we believe that our exposure to the risks of modern slavery is relatively low, we are not complacent. We understand that, if we are to be successful in delivering our strategy for growth, then we must make sure that we interact with our employees, customers and others properly. Our Staff Handbook sets out our commitment to the value and importance that we place on honest, ethical and lawful conduct in all our business dealings.

3. SUPPLY CHAINS:

Consistent with the principles set out in our Staff Handbook, we prohibit forced labour, child labour and discrimination within our supply chain. We ensure, as it is reasonably practicable, that our suppliers, where necessary, have controls in place to uphold our commitment to doing what we can to combat slavery and human trafficking.

4. EMPLOYEES:

To ensure our employees are not subject to undue influence and are treated with dignity and respect, Monodraught has human resource policies and procedures in place across all its operations. These are audited to ensure compliance with employment legislation and prevent unethical working practices. Monodraught is committed to ensuring that all staff receive fair remuneration for the job they perform and undertakes regular reviews of terms and conditions across the workplace. Monodraught adheres to the payment of the National Living Wage in the UK and all compulsory minimum wage premium as set by governments.

Monodraught also has recruitment processes, which includes verifying the identity of each employee and their right to work in each country before commencing employment. All temporary workers are supplied through reputable recruitment agencies.

Monodraught’s Whistleblowing policy is designed to make it easy for employees to make disclosures without fear of retaliation.

Andrew McCubbin

Managing Director of MONODRAUGHT LTD

It is our aim to work with our clients, suppliers, organisations and businesses to provide a better environment in which to live and work. Together we will:

• Buying products that can be re-used and repaired
• Buying products with the minimum of packaging
• Buying products made from recycled materials
• Recycling and re-using our waste
• Buying locally produced goods and services

Contribute to lessening global warming by:

• Reducing our dependence on cars
• Promoting lifestyles based on walking, cycling and the use of public transport
• Using energy generated from renewable sources 
• Reducing the energy we use
• Reducing our dependence on long distance road transport
• Reducing the carbon dioxide and other greenhouse gases produced
• Harnessing the potential of e-commerce

Help to shrink our carbon footprint by:

• Continually improve our own environmental performance
• Comply with relevant legislation
• Ensure new products are environmentally sustainable
• Support and encourage employees, organisations and businesses to contribute to the improvement of the environment
• Encourage our suppliers to adopt the principles contained in this policy

Andrew McCubbin

Managing Director of MONODRAUGHT LTD

Warranty overview

In summary, the Monodraught product warranty applies from the date of shipment and warrants that the products will comply with reasonable quality standards and will be reasonably free from material defects in design, materials and workmanship when under normal use.

This warranty applies for

• 10 years for natural ventilation & natural day lighting products
• 5 years for natural cooling products
• 1 year for solar driven, mechanical and electrical components

For full details of the warranty, please see our current Terms and Conditions here.

Windcatcher X-Air No Leak Warranty

Monodraught’s patented Windcatcher X-Air natural ventilation systems benefit from a 10 year no-leak guarantee from the date of commissioning which must be carried out by Monodraught or an approved agent of Monodraught. This unrivalled level of weather protection for a roof mounted ventilation system guarantees that Windcatcher X-Air units will not leak for ten years thanks to three unique layers of Activlouvre weather protection. Our no-leak guarantee applies to the following Monodraught products:-

• Windcatcher X-Air
• Sola-Boost X-Air
• Windcatcher HX

Warranty is conditional that the Windcatcher X-Air systems and associated controls are serviced and maintained in accordance with Monodraught’s operating and maintenance instructions and performed within the specified timescales.

For full details of the no-leak warranty, please see the following document.